CareersSenior Citrix Engineer

FutureRange is a leading IT solutions provider based in Dublin, Ireland, with a strong reputation for innovation and excellence. For over two decades, we have been at the forefront of technology transformation, helping businesses across various industries leverage cutting-edge IT solutions to enhance their operations and achieve their strategic goals. Our expertise spans cloud computing, cybersecurity, digital transformation, and IT infrastructure management. At FutureRange, we are committed to delivering unparalleled service and support to our clients, ensuring they stay ahead in a rapidly evolving digital landscape. We take pride in our collaborative work environment, where innovation, integrity, and a customer-centric approach are the cornerstones of our success.

The Senior Level 2 Engineer will be critical in delivering managed IT services for clients specialising in Citrix environments, Azure Virtual Desktop (AVD), and Citrix NetScaler. This position requires advanced technical expertise, problem-solving skills, and the ability to work collaboratively within a Managed Service Provider environment. The engineer will maintain high availability, performance, and security of virtual desktop infrastructure (VDI) solutions while supporting client projects, escalations, and general support issues.

Key Responsibilities

1. 1. Citrix Environment Management
      • Design, deploy, and manage Citrix Virtual Apps and Desktops infrastructure.
      • Configure and maintain Citrix NetScaler for load balancing, SSL offloading, and secure remote access, ICA proxy and SSL VPN’s.
      • Troubleshoot and resolve complex issues related to Citrix components such as StoreFront, profile management, and application delivery.
   2. Azure Virtual Desktop (AVD) Administration:
      • Implement and maintain Azure Virtual Desktop solutions, including provisioning, scaling, and monitoring.
      • Optimize AVD performance using tools such as FSLogix for user profile management.
      • Ensure compliance with best practices for security and scalability within Azure environments.
   3. Infrastructure Support:
      • Provide Tier 2/3 support for virtual desktop environments hosted on-premises or in the cloud.
      • Collaborate with cross-functional teams to implement virtualisation solutions tailored to client needs.
      • Monitor system health and performance metrics to ensure optimal uptime.
   4. Networking and Security:
      • Manage networking configurations related to VDI setups, including TCP/IP, DNS, DHCP, VPNs, and firewall rules.
      • Implement security measures such as multi-factor authentication (MFA) and encryption to safeguard client environments.
   5. Automation & Optimization:
      • Leverage scripting tools like PowerShell to automate routine tasks and improve efficiency.
      • Conduct capacity planning and performance tuning for Citrix and AVD infrastructures.
   6. Documentation & Reporting:
      • Maintain detailed documentation of system configurations, standard operating procedures (SOPs), and troubleshooting guides.
      • Provide regular reports on system performance, incidents resolved, and areas for improvement.
   7. Client Interaction:
      • Act as a technical point of contact for escalated client issues.
      • Participate in client meetings to discuss project requirements or resolve high-priority concerns.
      • Deliver training sessions or knowledge-sharing workshops for clients or team members.

Required Skills & Qualifications

1. 1. • Proven experience managing Citrix environments (e.g., XenApp/XenDesktop) and NetScaler ADC.
      • Strong hands-on expertise with Azure Virtual Desktop (AVD), including deployment in multi-zone or hybrid setups.
      • Advanced knowledge of Active Directory (AD), Group Policy Objects (GPOs), DNS, DHCP, and Windows Server environments.
      • Familiarity with virtualisation platforms such as VMware or Hyper-V.
      • Proficiency with PowerShell for automation tasks.
      • Solid understanding of networking protocols (TCP/IP) and VPN technologies.
      • Experience with enterprise backup solutions and disaster recovery planning.

Preferred Certifications

1. 1. • Citrix Certified Professional – Virtualization (CCP-V) or higher.
      • Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert.
      • VMware Certified Professional (VCP).

Soft Skills

1. 1. • Strong communication skills to interact effectively with clients and internal teams.
      • Ability to manage multiple priorities in a fast-paced MSP environment.
      • Analytical mindset with excellent troubleshooting capabilities.

Work Environment

Primarily office bases with occasional on-site visits to client locations. Candidates must be flexible to handle after-hours support for critical incidents or scheduled maintenance windows.

Interested candidates should submit a CV detailing their relevant experience and qualifications to fgrant@futurerange.ie