If you are a business owner then at some point you must have considered Technical Support and Service Desk outsourcing for your company.
Although there are some benefits to having in-house staffing to field the types of phone calls and emails that come through to the Service Desk, there are a number of advantages to Technical Support and Service Desk outsourcing that you cannot afford to ignore.
For the IT Services organization, the Service Desk is the window through which their customers build their perception of the value of both the IT Services department and the people who run it. So if IT Customers are not satisfied with the service they receive at the Service Desk, then it will have a negative effect on the IT organization as a whole.
FutureRange only hires the best, our customer retention record is a testament to this. We can provide Microsoft, Citrix and Vmware certified staff for your help desk.