About FutureRange
FutureRange is an Irish-owned Managed Service Provider (MSP) and Managed Security Service Provider (MSSP), evolving into a Secure Managed Intelligence Provider. We deliver cybersecurity, cloud and AI-driven services to regulated and growth-focused organisations across financial services, professional services, pharma and the public sector.
Our approach combines deep technical capability with strategic advisory, enabling clients to secure, modernise and transform their IT environments. As we continue to scale across Ireland, we are building a high-performance commercial team to drive client growth and new customer acquisition, and this role sits at the heart of that ambition.
Job Purpose
We are seeking a proactive, commercially driven Account Manager to take ownership of a portfolio of client relationships across Ireland, ensuring high levels of customer satisfaction, retention and long-term growth. The role is central to FutureRange’s ambition to deepen strategic engagement with clients by aligning our cybersecurity, cloud, managed services and emerging AI capabilities with their evolving business priorities.
This position extends beyond traditional account management and requires an individual who can identify commercial opportunities, develop trusted executive-level relationships and work closely with internal technical, service delivery and leadership teams to deliver value-led outcomes for clients.
The successful candidate will play a key role in expanding existing accounts, supporting new business development activity and representing FutureRange as a credible strategic partner in a competitive and fast-evolving technology market.
Key Responsibilities
Account Management
- Manage day-to-day relationships with assigned clients, acting as their primary commercial point of contact and ensuring alignment between client expectations and service delivery performance.
- Own and develop a portfolio of client accounts, building trusted stakeholder relationships that support long-term retention, customer satisfaction and account growth.
- Conduct regular service and commercial review meetings with clients, ensuring risks, opportunities and service improvements are clearly tracked and progressed.
- Act as an effective bridge between clients and internal service delivery, operations and technical teams to ensure commitments are delivered consistently.
- Develop and execute account plans aligned with client roadmaps and FutureRange’s commercial objectives.
New Business Development
- Identify and drive upsell and cross-sell opportunities within the existing account base by understanding client priorities and aligning FutureRange services with emerging needs.
- Support new business development by identifying opportunities, qualifying leads and contributing to proposals, presentations and early-stage solution discussions.
- Maintain and build a healthy pipeline across both existing and new customers.
- Support Account Directors on strategic accounts and new-logo pursuits.
- Lead or support prospect conversations to understand business challenges, position FutureRange’s value proposition effectively and progress opportunities.
Commercial & Operational
- Maintain CRM accuracy and disciplined pipeline tracking, ensuring opportunities, account activity, forecasts and follow-up actions are kept current and reported reliably.
- Provide accurate forecasting and commercial visibility across assigned accounts and prospective opportunities, supporting management reporting and sales planning.
- Contribute to market intelligence, competitor insight and sector-specific opportunity mapping to help refine FutureRange’s go-to-market approach.
- Represent FutureRange professionally in client engagements, industry forums and networking events to strengthen brand presence and support pipeline development across Leinster.
Skills & Experience
- Three to five years’ experience in account management or client services.
- Demonstrated commercial awareness and the ability to identify growth opportunities.
- Strong relationship management and communication skills.
- An understanding of IT services, MSPs or the technology industry is preferred.
- Organised, proactive and comfortable working in a target-driven environment.
Qualifications
- A degree or equivalent experience in business, IT or a related discipline.
- Experience in an MSP, IT services or technical sales environment is desirable.
- Strong working knowledge of IT solutions, including cloud computing, cybersecurity and digital transformation.
- A proven track record of achieving or exceeding revenue targets in a competitive, technology-driven environment.
What We Offer
- Competitive base salary with performance-based commission on both new business and account growth.
- Comprehensive benefits package.
- Genuine leadership exposure in a scaling MSP/MSSP with ambitious growth plans.
- Opportunity to shape client strategy and influence FutureRange’s expansion across Leinster.
- A collaborative, high-performance team culture where commercial success is recognised and rewarded.
- Access to ongoing professional development and vendor certifications.
